Shipping & Returns
Orders are packed the day they are received (unless you're doing that 11:50pm pre-bedtime shop!) and will go out with the courier the following day. You'll receive a tracking number when your order is packed and it will be active within the next 24 hours for NZ orders*
*Orders received on Friday, Saturday and Sunday will be packed immediately and depart on Monday.
My yarn mail is important to me, and I want your happy mail to reach you in perfect condition as quickly as possible. Yarn will be wrapped in acid free tissue and posted in a recycled and recyclable mailer. Mailers can be reused many times by turning inside out before recycling in a soft plastics bin.
Within New Zealand:
- Shipping within Aotearoa is a flat rate of $5 (rural +$3) tracked courier.
- All orders over $150 ship free.
Your NZ tracking number will update when the courier picks up your parcel the next day.
- Shipping is a flat rate of $12 for orders to Australia tracked.
- Orders over $150 ship free.
To the UK, Canada and USA:
- Shipping is based on weight and will change as your cart updates. All services are tracked.
- Shipping to the UK and Canada is free on orders over $200, USA orders ship free over $250.
Rest of the World:
- Shipping is a flat rate of $35nzd and is tracked.
Please allow 24-48 hours for your tracking number to update. This happens at a certain point in the scanning process and can take awhile to propagate.
Unfortunately, international mail times are unpredictable at best at the moment and I'm unable to give estimates on time frames for parcels leaving New Zealand. Any duties or taxes at country of arrival are your own responsibility and the true value of the parcel will be reflected on the label for insurance purposes.
I create your yarn with the utmost in care but if for some reason you are unhappy with your purchase please contact me to discuss a solution. If goods are to be returned they must be in the same condition as when purchased and shipping is non refundable. Return postage is at the buyers expense. Please note that colour variations in hand dyed yarn are an intended part of the product and that monitors can display colours differently from machine to machine. I do provide a brief colour description with each product to help you decide on your perfect yarn!